Anita L. Tucker

• A randomized field study of a leadership WalkRoundsTM-based intervention
• Determinants of successful frontline process improvement
• Fostering organizational learning
• Front-line staff perspectives on opportunities for improving the safety and efficiency of hospital work systems
• Going through the motions
• Implementing new practices
• Key drivers of successful implementation of an employee suggestion-driven improvement program
• Organizational factors that contribute to operational failures in hospitals
• Organizational learning from operational failures
• The effectiveness of management-by-walking-around
• Why hospitals don't learn from failures
• Work design drivers of organizational learning about operational failures