A randomized field study of a leadership WalkRoundsTM-based intervention

A randomized field study of a leadership WalkRoundsTM-based intervention

by Anita L. Tucker

Part of Working paper / Harvard Business School -- 12-113

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Background: Leadership WalkRoundsTM have been widely adopted as a technique for improving patient safety and safety climate. WalkRoundsTM involve senior managers directly observing frontline work and soliciting employees' ideas about improvement opportunities. However, the hypothesized link between WalkRoundsTM-based programs and performance has not been rigorously examined in a set of randomly selected hospitals. Objective: To fill this research gap, we conducted a randomized field study of a WalkRoundsTM-based program.

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