Front-line staff perspectives on opportunities for improving the safety and efficiency of hospital work systems

Front-line staff perspectives on opportunities for improving the safety and efficiency of hospital work systems

by Anita L. Tucker

Part of Working paper / Division of Research, Harvard Business School -- 08-015

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Our study suggests an underutilized strategy for improving patient safety and staff efficiency: leveraging frontline staff experiences with work systems to identify and remove operational failures. In contrast to the perceived tradeoff between safety and efficiency, fixing operational failures can yield benefits for both. Thus, prioritizing improvement of work systems in general, rather than focusing more narrowly on specific clinical conditions, can increase safety and efficiency of hospitals.

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