Sarah Cook

1955

• Customer Care Excellence
• Measuring Customer Service Effectiveness
• After the Iron Rice Bowl: Extending the Safety Net in China
• Change Management Excellence
• Compendium of Customer Service Questionnaires and Inventories
• Compendium of Learning and Development Quizzes
• Compendium of questionnaires and inventories
• Compendium of Questionnaires and Inventories Volume 1
• Compendium of Questionnaires and Inventories Volume 2
• Compendium of Questionnaries and Inventories
• Cornelia Sollfrank
• Customer Care