Service Offerings and Agreements

Service Offerings and Agreements

by Ernest Brewster, Aidan Lawes, Richard Griffiths (ITIL), John Sansbury

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Summary:By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. This book provides clarification and expansion of the core ITIL® texts. An ITIL® Licensed Product.-WorldCat

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