Tales of Knock Your Socks Off Service

Tales of Knock Your Socks Off Service

Inspiring Stories of Outstanding Customer Service

by Ron Zemke, Kristin Anderson

193 pages· 1998· ISBN 9780814479711
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About
The 10th book in the "Knock Your Socks Off Service" series tells tales (101 of them) of memorable customer service, customer service heroes, and service providers who have gone "above and beyond" for their customers. With its humor, pragmatic observations, and stories, anyone at any service level will get a kick out this book.

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