Fierce Conversations (Revised Edition)

Fully revised and updated—the national bestselling guide to achieving success one conversation at a time. The Wall Street Journal bestseller. The master teacher of positive change through powerful communication, Susan Scott wants you to succeed. To do that, she explains, you must transform everyday conversations employing effective ways to get your message across. In this guide, which includes a workbook and The Seven Principles of Fierce Conversations, Scott teaches you how to: * Overcome barriers to meaningful communication * Expand and enrich relationships with colleagues, friends, and family * Increase clarity and improve understanding * Handle strong emotions--on both sides of the table * Connect with colleagues, customers and family at a deep level