The Importance of Customer Satisfaction and Delight on Loyalty in the Tourism and Hospitality Industry

The Importance of Customer Satisfaction and Delight on Loyalty in the Tourism and Hospitality Industry

by Nikita Agarwal, Mi-Ran Kim

134 pages· 2011· ISBN 9781244695566
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Enjoy a wide range of dissertations and theses published from graduate schools and universities from around the world. Covering a wide range of academic topics, we are happy to increase overall global access to these works and make them available outside of traditional academic databases. These works are packaged and produced by BiblioLabs under license by ProQuest UMI. The description for these dissertations was produced by BiblioLabs and is in no way affiliated with, in connection with, or representative of the abstract meta-data associated with the dissertations published by ProQuest UMI. If you have any questions relating to this particular dissertation, you may contact BiblioLabs directly.

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