My 1000+ Nights @ Call Centers

Some of the biggest things happen on Earth at & during night. The birth of BPO industry in India was one such event that changed the way Indian youngsters worked hard and partied even harder during the nights of their lives. So, what is it like to work in an International Call Center? What does it take to get into and survive in this industry? What makes one stay here or finally leave it for good? Questions like these still hold an appreciable enigma for most of us – living in Metropolitans or elsewhere. Most people carry the popular impression about call center employees being nothing more than chatterboxes with a flashy lifestyle. This first-ever, first-hand account by a vastly experienced Sr. Customer Care Executive (Sr. CCE) brings out the myriad hues of an Indian Call Center with absolute finesse. It unveils the more humane aspect of an Agent's life, while taking you through every facet of its dynamics – from Recruitment to Resignation. This resolutely personal, no-holds-barred, in-your-face account by Magnus Shaw will leave you awed, exhilarated and mesmerized by the Multi-tasking genius of Indian youngsters as they Take calls, Dream Big and Sleep less … It will leave you bewildered, yet enlightened about the intricate realities of a Call Center environment characterized heavily by its inherent Work-Life (I'm)Balance! The author recounts the most happening moments of his association, spanning more than half a decade, with International Call Centers as a Sr. Customer Care Executive in this first of its kind book on Call Center Life.