Citizen Satisfaction

"Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives and includes chapters on the growing interest in performance measurement among governments, citizen satisfaction theory and the practice of measurement, and how satisfaction data can be used to drive improvements inside government agencies that lead to enhanced satisfaction. Using case studies and empirical results from satisfaction studies at the federal level of government in the United States, the book looks at the relationship between citizen satisfaction and electronic government"--