Managing and Motivating Contact Center Employees

Managing and Motivating Contact Center Employees

by Peggy Carlaw, Vasudha Deming, Malcolm Carlaw, Kurt Friedmann

350 pages· 2003· ISBN 9780071428927
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Managing and Motivating Contact Center Employees reveals how to boost morale, streamline business processes, and inspire outstanding performance from frontline sales and service staff. This creative and practical book gives instant help to anyone who knows the difficulties of managing in the diverse and dynamic contact center environment.

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