Deploying Cisco Unified Contact Center Express

Deploying Cisco Unified Contact Center Express

by Michael HouTong Luo

312 pages· 2015· ISBN 9781329184626
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Install, deploy, configure and troubleshoot Cisco Unified Contact Center Express. Inbound and outbound call distribution, Desktop Suite and Finesse, database and web chat, scripting and trace analyzing. Cisco and third-party tools such as CET, RTMT, LDAP Browser, and WinGrep. Written by Michael HouTong Luo, CCIE# 6183 (Routing/Switching and Collaboration), author of ""Deploying Cisco Unified Presence.""

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