Effective Feedback Skills

Giving effective feedback is one of the key skills a trainer or manager needs to master in order to maximize the return on investment in training and development. The problems of giving and receiving feedback are similar to those encountered during appraisal. It can be a process which causes difficulty and embarrassment for both parties, something which they want to get over quickly. As a result, it can become superficial. When that happens a learning opportunity is lost. Unless trainees and staff members can see what they are doing right, they will not necessarily know how to do it again; if they are not shown what they are doing wrong, they will see no need to change. With detailed advice on how trainers can provide the wide variety of feedback needed, Effective Feedback Skills includes practical guidance on: the role of debriefing; development centres; the role and application of 360-degree feedback in training, coaching and executive development; on- and off-the-job feedback, and summarizing sessions. Complete with checklists and ideas for creating a supportive training climate, the book demonstrates how to give effective feedback with both tact and impact.