SPC for Right-brain Thinkers

SPC for Right-brain Thinkers

Process Control for Non-statisticians

by Lon Roberts

110 pages· 2005· ISBN 9780873896634
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"Since right-brain thinkers often gravitate to service jobs, the examples used in the book follow a theme that demonstrates the use of SPC in a service organization: an imaginary law firm. These examples can be adapted to any situation and they do not require knowledge of the legal profession. Also, the theme demonstrates the process involved in planning and deploying SPC, highlighting the human factors and workplace realities that are especially critical to putting SPC to work in a service environment."--BOOK JACKET.

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