Taking the t ... To the next level of progress

...Blue Ribbon Committee report on forward funding enabling legislation; includes background information including brief history of the MBTA, current challenges facing the MBTA including low fare and revenue recovery, heavy system maintenance and modernization needs, high costs, restrictions on outsourcing and an outdated organizational structure; recommendations by the Committee include: enhancing customer service, automated fare colletion, reducing costs, controlling operating expenses, increasing revenues, setting capital priorities, organizational governance and culture and external oversight and input...