Developing customer service in leisure and tourism for advanced GNVQ

Developing customer service in leisure and tourism for advanced GNVQ

by Lindsey Taylor, Tony Outhart

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This text covers developing customer service in leisure and tourism. It is one in a series of books, each covering a mandatory unit of the Advanced GNVQ in Leisure and Tourism. The book provides activities and end-of-element portfolio assignments which cover all evidence indicators.

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