Online customer care : strategies for call center excellence

Online customer care : strategies for call center excellence

by Cusack

1998
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About
A timely resource for any organization attempting to set up and maintain a world-class customer care operation, this book provides a comprehensive introduction to the emerging technologies in customer care. Cusack explains how process-driven system design, user interaction, content provisioning, and data gathering can help your organization achieve best in class customer care.

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