Control systems for customer behavior

Control systems for customer behavior

by Frances X. Frei

Part of Working paper / Division of Research, Harvard Business School -- 03-039

Join Readfeed freeFind clubs reading this bookBrowse readable books
About
Can customers be motivated to act in ways that promote high quality and low cost for the firm? Systems for shaping employee behavior have a long and fairly successful history. Our research suggests that similar thinking can be put to work to help shape customer behavior.

Discuss Control systems for customer behavior with other readers

Join or start a book club for Control systems for customer behavior on Readfeed. Live chat, shared reading progress, and AI discussion questions — free to get started.

Sign up freeBrowse book clubs

Frequently asked questions

How do I join a book club for Control systems for customer behavior?

Sign up free on Readfeed, then browse public clubs or start your own club with Control systems for customer behavior as the current read. Invite friends with a share link and discuss together with live chat and AI discussion questions.

Can I discuss Control systems for customer behavior with other readers online?

Yes. Readfeed book clubs let you chat live, share progress, and join discussions about Control systems for customer behavior with readers worldwide — whether your club is virtual, in-person, or hybrid.

Is Readfeed free?

Yes. Creating an account and joining book clubs is free. Sign up to find readers who love the same books and start discussing today.