Improving service quality in the Ontario government

Improving service quality in the Ontario government

by Ontario. Management Board of Cabinet. Secretariat. Strategic Education and Development Branch

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Cover title.| "Designed by an interministerial team led by the Customer Service Task Force and Management Board Secretariat's Strategic Education and Development Branch"--Pref.| "February 1993."| Includes bibliographical references (23 p. at end). x, 168, 37, 23 p. : ill., forms : 30 cm.

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