Creating workforce development systems that work

This report analyzes progress states and local sites have made in implementing the One-Stop Career Center systems. An executive summary is followed by Section a, Introduction, which provides an overview of the One-Stop initiative and describes evaluation objectives and methods. The main portion of the report is organized into three major sections. Section b, on state and local organization and governance, has two chapters that address overall system development and the creation of the One-Stop systems. Section c, on development of the infrastructure to support the One-Stop systems, includes six chapters that examine the ways that states and local sites have developed sub-systems to support their One-Stop centers, such as physical facilities, information systems, staff capacity-building systems, financing agreements, marketing strategies, and performance measurement systems. Section d, on service design and delivery, is comprised of two chapters on services designed for individual and employer customers. Each chapter in Sections a-c consists of an introduction and description of different approaches the states used to further the 3-7 goals listed in each chapter. Section e reviews progress-to-date in meeting the objectives of the initiative, including the progress in meeting these four federal themes: universal access, customer choice, integrated services, and system accountability driven by customer outcomes and continuous improvement efforts. (Ylb).