Cool It! Anger Management & Conflict Resolution

Cool It! Anger Management & Conflict Resolution

by Carole Spiers

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This book provides proven skills to help recognise and diffuse anger in the workplace. You can download the book for free via the link below.

Discussion questions for Cool It! Anger Management & Conflict Resolution

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  1. 1

    How does Carole Spiers' definition of workplace anger challenge or align with your own personal experiences of frustration on the job?

  2. 2

    In what ways does the book help readers identify the early physical or mental warning signs of escalating anger before a conflict boils over?

  3. 3

    Spiers emphasizes diffusing tension—what strategies from the book do you find most practical for de-escalating a heated discussion with a difficult colleague?

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