Public Transport and Its Users

Public Transport and Its Users

The Passenger's Perspective in Planning and Customer Care

by Martin Schiefelbusch, Hans-Liudger Dienel

304 pages· 2009· ISBN 9780754674474
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This book is one of the first to examine strategies for the representation of user interests in public transport from a variety of perspectives. The authors review approaches to integrating the passengers' views in the planning process and to protecting their interests in operations and customer care across a range of European countries. From this they draw important conclusions and highlight examples of good practice.

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