Add value or stay home

Add value or stay home

by Howard E. Hyden

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It's a way of thinking ... "outside-in". It's not the same old customer service. It's looking at every facet of your business and asking, how does this add value for the customer, from the customer's point of view? It's knowing what your customers really want because of the WAY you ask them and learning how to keep more of your current customers. close more proposals and gain new customers.

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