Mastering your organization's processes

Mastering your organization's processes

by John O'Connell, Jon Pyke, Roger Whitehead

2006
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"With many clear diagrams, a glossary of terms and suggestions for further reading, the book gives the non-specialist reader a broad and informed view of business processes, free from technical imperatives. Ideal for non-technical managers, this book will also appeal to MBA and business studies students."--BOOK JACKET.

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