Service Transition, Itil, Version 3 (Itil)

Service Transition, Itil, Version 3 (Itil)

by Shirley Lacy; Ivor Macfarlane

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This book provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

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