Interpersonal Communications (Managers Toolbox Foundation Series Book 4)

BOOK 4 – Interpersonal communications
The next step
You should now understand the basics of interpersonal Communications and be capable of doing the following:
- To understand how the communication system works and how errors are made
- To be able to use effective communication skills in every day situations
- To be able to give clear instructions to your team
- To plan and hold effective meetings without time wasting
- To make an effective presentation to others (to your management or other groups)
The next step is to go to Book 5 Leadership and Motivation, which is the next book in the Foundation Series.
Leadership is solving problems. The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help or concluded you do not care. Either case is a failure of leadership.
Colin Powell
Leadership is difficult to define as it can mean many things. This book shows how a manager must develop the knowledge and skills to use others to achieve objectives. A manager always recognizes that people are the most important resource and will know when to step in and help and equally important when to step back. Check the contents summary below:
Chapter 1 – Overview of management theories
In this chapter, we will briefly review the main theories and how they developed. Following this, we develop a highly effective approach to successful management and leadership approach for maximum success and to suit today’s demanding world.
Chapter 2 - Counseling and coaching
Counseling and coaching are powerful tools for improving the performance of your people and actively helping them. In this chapter, we will show you how to achieve great results using a simple to use methods giving you other powerful tools in your toolbox.
Chapter 3 - Positive discipline
Positive discipline is a proved approach to imposing a discipline for your subordinates, without using the traditional negative approach. You will still have to take the hard decisions but not so often!
Chapter 4 - Dealing with problem people
All managers will get their share of problem people. This is never an easy problem but this chapter will give you a proven structured approach that will solve many of the problems.
Chapter 5 - Conflict in the workplace
Conflict in the workplace has been recognized as a industrial problem, which affects management objectives and has an enormous negative cost implication. In this chapter, we will learn how to identify, analyze and deal with this conflict in a successful way.
Chapter 6 – Management styles
In this chapter we will look at the available management styles. We will understand the need to be able to use different styles to meet the particular needs of your people for various challenges. The ability to select and change styles is an essential management skill.
Chapter 7 – Building relationships
In this chapter we will look at the importance of building good and lasting relationships with the people who work for you. These relationships will become the foundation for our strategy for engagement improvements.
For a full list of the contents of the Management Toolbox Foundation Series and access our HELP DESK - click below:
www.managers-toolbox.com