Sustaining Knock Your Socks Off Service (Knock Your Socks Off Series)

Sustaining Knock Your Socks Off Service (Knock Your Socks Off Series)

by Thomas K. Connellan, Ron Zemke

176 pages· 1993· ISBN 9780814478240

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About
Provides advice to companies which have implemented the principles of quality customer-oriented service about techniques for maintaining and improving their original high level of service

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