Improving service quality

Improving service quality

achieving high performance in the public and private sectors

by Michael E. Milakovich

1995
Join Readfeed freeFind clubs reading this
Rate this book:

Browse books you can read free on Readfeed

No club is reading this yet — be the first to start one

Start a club free
About
Service industries recognize the need to improve customer-focused quality improvement (QI) strategies - in much the same way manufacturers apply total quality management (TQM) systems. This book focuses on improved design, implementation, and daily management of QI efforts for high performance in public and private services. It assists managers in understanding how to satisfy customers' needs. The emphasis is on changing administrative management practices and promoting leadership principles to guide decision-making and increase competitiveness.

Discuss Improving service quality with other readers

Join or start a book club for Improving service quality on Readfeed. Live chat, shared reading progress, and AI discussion questions — free to get started.

Sign up freeBrowse book clubs

Frequently asked questions

How do I join a book club for Improving service quality?

Sign up free on Readfeed, then browse public clubs or start your own club with Improving service quality as the current read. Invite friends with a share link and discuss together with live chat and AI discussion questions.

Can I discuss Improving service quality with other readers online?

Yes. Readfeed book clubs let you chat live, share progress, and join discussions about Improving service quality with readers worldwide — whether your club is virtual, in-person, or hybrid.

Is Readfeed free?

Yes. Creating an account and joining book clubs is free. Sign up to find readers who love the same books and start discussing today.