Building Great Customer Experiences

Building Great Customer Experiences

by Colin Shaw, John Ivens

240 pages· 2002· ISBN 9780333990131
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This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.

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