Change Management
by Jeff Hiatt
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Discussion questions for Change Management
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- 1
How does Hiatt’s distinction between managing the technical side of a project versus the "people side" change your perspective on past organizational initiatives you've been a part of?
- 2
In your own professional or personal experience, which of the ADKAR model elements (Awareness, Desire, Knowledge, Ability, Reinforcement) tends to be the most frequently overlooked or mishandled?
- 3
The book emphasizes that resistance to change is often a natural reaction rather than sheer stubbornness; how can leaders better distinguish between constructive hesitation and active sabotage?
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