Patron Behavior in Libraries

Patron Behavior in Libraries

A Handbook of Positive Approaches to Negative Situations

by Beth McNeil, Denise J. Johnson

160 pages· 1996· ISBN 9780838906620
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How do you deal with homeless patrons who come to the library to sleep? What about young adults who come to the library to party? Just what is a 'patron behavior policy' and does your library need one?Sixteen experts have teamed up to provide authoritative answers to these and many other questions--and to provide sound strategies for dealing with negative patron behavior. They provide practical prescriptive guidelines for identifying and effectively responding to a variety of behavior problems. Plus, they offer librarians proactive methods for preventing patron problems.

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