101 ways to connect with your customers, chiefs, and co-workers

"In 101 ways to connect with your customers, chiefs, and co-workers, career expert Carol A. Silvis gives you the tools and techniques to help you work smoothly, efficiently, and productively with all types of people, whether they are the customers and clients you're serving, the managers you report to, or your co-workers. The ability to successfully relate to others is a highly prized job skill, while the inability to communicate well can often cost employees their jobs. This easy-to-read guide covers everything from developing your personal work ethic to maximizing your professionalism, building healthy relationships, contributing to a positive work environment, and more"--Back cover.