Lean Six Sigma Service Excellence

Lean Six Sigma Service Excellence

A Guide to Green Belt Certification and Bottom Line Improvement

by Gerald M. Taylor

312 pages· 2008· ISBN 9781604270068
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Current books on Lean Six Sigma for service ortransactional organizations either require a significanttechnical background, or are rather conceptual in natureand lack the detail of the tools, how to use them, andthe practical skill-building exercises needed to givereaders the ability to actually implement Lean Six Sigmain their ......

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