Innovative Service Design Workbook

Innovative Service Design Workbook

by Song-Kyoo Kim

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This workbook provides a means of systematically defining, formulating, solving, and evaluating service design problems and enables designers to adapt the various TRIZ (Theory of Inventive Problem Solving) applications to their service operations. The main aim of the workbook is to provide a systematic problem solving process. You can download the book via the link below.

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