Effective leadership in student services

"Effective Leadership in Student Services examines the personal qualities - integrity, commitment, and tenacity - as well as the institutional characteristics that effective leaders feel contribute most to their success; reveals the critical role of relationships with students, faculty, and staff; and tells how to develop and maintain productive relationships with each of these groups. The authors show, for instance, how student services practitioners can develop positive relationships with faculty, offering a variety of approaches to forging meaningful relationships. Clement and Rickard identify the behaviors most essential for working successfully with students and offer specific advice on how to hire the best staff and facilitate their professional development." "The book presents strategies for coping with the issues of day-to-day practice, including confidentiality, favoritism, and budgets. The leaders interviewed also share their approaches to building credibility around such key campus issues as identity, gender, race, and politics - and offer specific advice on responding to these and other challenges." "Clement and Rickard suggest practical strategies for responding to crises as well as to the everyday challenges of the student services profession. For example, they show how such techniques as maintaining visibility and being organized in presentations to the campus and the media can help administrators assert leadership during campus crises."--Jacket.