Process redesign

Process redesign

by Arthur R. Tenner, Irving J. DeToro

Part of Engineering process improvement series

1997
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About
Reengineering and Total Quality Management promised dramatic improvements in profit, efficiency, and quality, but a number of TQM initiatives ended in failure as a result of an incorrect or incomplete implementation process. Here is a book that will help put the odds on your side by giving you specific skills and experience-based advice for successfully planning and implementing process design.

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