The Call Center Dictionary

The Call Center Dictionary

The Complete Guide to Call Center and Customer Support Technology Solutions

by Madeline Bodin

227 pages· 2002· ISBN 9781578200955
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About
Your company needs a call center to be competitive in the 21st century. This book is your guide to the technology, techniques, and trends in today's call centers. The Call Center Dictionary contains all the information you need to: Understand: Your boss,

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