Total Customer Service for Profitability

Total Customer Service for Profitability

by Larry Swaton, Lawrence Swaton

305 pages· 2003· ISBN 9781412000871
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About
The book covers customer service from a strategy viewpoint. It starts as the product is being developed and continues through the product life cycle. It covers planning, marketing, maintenance, training, documentation, staffing, technical support, warranty, contracts, accounting, logistics, inventory, leadership, field service and collecting action. It is a chess game to put them together as a system. For more information, visit Larry Swaton's website at www.swatonandassociates.com.

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