Bare Knuckle Customer Service

Bare Knuckle Customer Service

How to Deliver a Knockout Customer Experience and Hammer the Competition

by Simon Hazeldine, Chris J. Norton

176 pages· 2008· ISBN 9781905430352
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Drawing on their own hard-won experience and modeling the best customer service principles today, Hazeldine and Norton strip customer service back to the bone to reveal the essential tools necessary to become customers' true champions.

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