Phlebotomy

Phlebotomy

A Customer Service Approach : a Textbook for Developing Phlebotomy and Customer Service Skills

by Bonnie K. Davis

192 pages· 2002· ISBN 9780766825185
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About
A comprehensive phlebotomy text that is designed for both beginning and continuing students. Emphasizes the importance of customer service skills and appropriate work ethics in addition to excellent technical skills. Straightforward format provides a thorough look at the profession and its techniques. Includes the most current safety requirements.

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