Information Technology-enabled Global Customer Service

Information Technology-enabled Global Customer Service

by Tapio Reponen

288 pages· 2003· ISBN 9781591400486
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About
Recently there has been increased demand for combining locally customized services to the economies of the scale of worldwide operations. In this environment competitiveness calls for integrating the potential of information technology to well functioning global logistics. Information Technology Enabled Global Customer Service combines theoretical consideration and practical experiences in implementing new customer service models.

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