Customer Service

Customer Service

Utility Style : Proven Strategies for Improving Customer Service and Reducing Customer Care Costs

by Penni McLean-Conner

325 pages· 2006· ISBN 9781593700539
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"Whether you work for a co-op or municipal utility, for gas, electric, or water, you'll find the best practices and proven strategies to reduce customer care costs in this book to be invaluable!"--Jacket.

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