50 Activities for Achieving Excellent Customer Service

50 Activities for Achieving Excellent Customer Service

by Darryl S. Doane, Rose D. Sloat

257 pages· 2003· ISBN 9780874257373
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Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.

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