Big change at Best Buy

"Big Change at Best Buy captures the essence of how companywide and culture-deep transformational change helped propel Best Buy to record-breaking profit growth and stock prices that skyrocketed 1000 percent in just three years. Focusing on the three important areas in which change matters most - the head, the heart, and the hands - the authors for the first time showcase the proven methods and tools they used to help Best Buy achieve its phenomenal success, including their own unique Change Scorecard - a powerful new tool for developing behavioral maps to help clearly define what "good" looks like. They also crunch the numbers of change - including Best Buys five-year financial highlights - and show why Best Buy is living proof that learning organization principles do improve the bottom line."--Jacket.