Albert Caruana

• Anomia and fraudulent behavior by retail employees (Working paper series)
• Assessment of the three-column format SERVQUAL
• Excellence, market orientation, some aspects of service quality and their effect on performance in service companies
• Maltese Business
• Measuring service quality by asking managers, and the service quality-business performance link
• Photochemische und photophysikalische Eigenschaften von Distickstoff- und Diazenkomplexen der Metalle der Gruppe VIb
• The excellence - market orientation link
• The impact of service reliability on key performance criteria in service firms