Glen Peters

• Benchmarking Customer Service (Financial Times Management Series)
• Beyond the next wave
• Construction project management using small computers
• Lucknow Ransom
• Mrs d' Silva and the Lucknow Ransom
• Mrs Dsilvas Detective Instincts And The Shaitan Of Calcutta
• Waltzing with the raptors
• Benchmarking customer service
• Mrs d' Silva's Detective Instincts and the Shaitan of Calcutta
• Project management and construction control
• The evaluation of information technology projects
• Where the Nights Smell Like Bread