Hernon, Peter.

• Delivering satisfaction and service quality
• Service quality in academic libraries
• The next library leadership
• Assessing service quality
• An action plan for outcomes assessment in your library
• Developing collections of U.S. government publications
• Evaluation and library decision making
• Federal information policies in the 1980s
• GPO's depository library program
• Library and library-related publications
• Public access to government information
• Statistics