Klaus Schöfer

• Clinical Risk Management
• Corporate Governance
• Customer Evaluations of Service Failure and Recovery Encounters
• Die Entwicklung der Managementlehre
• GRENZEN DER DYNAMISCHEN INVESITIONSRECHNUNGSVERFAHREN UND ANSÄTZE ZU IHRER ÜBERWINDUNG
• Social Reporting
• To What Extent Is There Evidence to Suggest That the Adoption of a Marketing-Led Approach to Business Actually Does Improve Organizational Performance
• Word-Of-Mouth