Jo Bell Whitlatch

• Guide to Reference: Essential General Reference and Library Science Sources
• Evaluating reference services
• Guide to Reference in Genealogy and Biography
• Library users and reference services
• Library Users and Reference Services (Reference Librarian) (Reference Librarian)
• The role of the academic reference librarian
• Client/service provider perceptions of reference service outcomes in academic libraries
• Competency-Based Career Planning for Reference and User Services Professionals
• Guide to Reference in Essential General Reference and Library Science Sources
• Management and staff development
• Training of technical services staff in the automated environment