Claes Fornell

• The American customer satisfaction index at ten years, ACSI 1994-2004
• A Second Generation of Multivariate Analysis
• A Second Generation of Multivariate Analysis V1
• A Second Generation of Multivariate Analysis,Volume 1: Methods
• Consumer input for marketing decisions
• The Reign of the Customer
• The Satisfied Customer
• A Second Generation of Multivariate Analyses
• Seamus Heaney